Everything you want to know about Tajwaal
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Account and app
How do I create an account?
Download the app and enter your phone number; a verification code arrives by SMS or WhatsApp. No password is needed.
Does the app work on the web?
Yes. Use the web version at app.tajwaal.com with the same account, alongside the iOS and Android apps.
Is my data safe?
Payment data is transmitted encrypted and full card numbers are never stored. What we collect and how we use it is described in the privacy policy.
How do I delete my account?
From the settings inside the app, or by sending a request to support@tajwaal.com from the email registered on your account.
Payment and refunds
Which payment methods are available?
ZainCash, Qi Card, Visa and Mastercard, the wallet balance inside the app, and installments on your Qi card with Aqsati.
Can I pay in installments?
Yes, with Aqsati on your Qi card, over 1 to 24 months. Enter the card number at payment, choose your months, then confirm with the code sent to your phone. You see the monthly amount and the full total before you confirm.
How does the wallet work?
Top up the wallet with any payment method and spend the balance on any booking. Refunds go to the wallet first so you can use them immediately.
When do I receive a refund?
To the wallet within a few days of the airline's or hotel's approval, and to a card or ZainCash within the time set by the payment provider.
What are loyalty points?
You earn points with every completed booking and redeem them for a discount on future bookings inside the app.
Flights
Can I choose seats or add baggage?
Depending on the airline. Available options are shown during booking, or support can add them afterwards.
What if my flight time changes?
You receive a message about any airline schedule change, and support helps you reschedule or refund under the airline's rules.
Do I need to print the ticket?
The e-ticket on your phone is enough at most airports; saving a PDF copy is recommended in case you lose connectivity.
Hotels
Can I book more than one room?
Yes. Set the number of rooms and guests in the search; for large groups, use the group booking service.
What are the check-in and check-out times?
Each hotel sets them; they appear on the hotel page and on the voucher.
eSIM
Can I use the eSIM in more than one country?
Yes, if you choose a regional plan covering the countries you will visit. Local plans work in one country.
Can an eSIM plan be refunded?
Plans cannot be refunded once installed. If activation fails, contact support before you travel and we will help.
Visas
Are visa fees refunded if the visa is refused?
Embassy or issuing-authority fees are usually non-refundable. The refund terms for each visa are shown before you apply.
Can I apply for my family?
Yes. Add each traveller and their documents in the same application.